Q1. What is the difference between system and files copy and whole media copy modes?
High speed, data consistency, and valuable functions.
1. HDD duplicators support all brands of HDDs. These duplicators copies bit-by-bit at high speeds, which takes around 1~3 hours to finish a 1TB HDD. (Actual speeds varies on HDD and duplicator models).
2. HDD duplicators support "data-only quick copy." Allowing users to save time and skipping empty HDD sectors.
3. Aside from using the copy function, additional features and functions are added; such as the erase function and DOD erase.
Q2. How long does it take for the SAS duplicators to finish duplicating 1TB?
1 Carry SAS series: copy speeds up to 18GB/min. 1TB duplication takes 1 hours.
2. Industrial ITS/MTS Standard Series : copy-speeds up to 18GB/min. 1TB duplication takes 1 hours
Q3. What is the difference between the HDD duplicator and ghost software?
GHOST:
1. Installation of GHOST on the PC is required and can only use 2 HDDs at the same time.
2. The speed of the operation depends on the computer's CPU, RAM, BUS, SATA/IDE, and HDD models.
HDD duplicators:
HDD duplicators can simultaneously back-up large-scales of HDDs without speed decline.
Q4. Can I duplicate HDDs that have different capacities?
Yes, you can copy HDDs with different capacities. But you should be aware of the copy mode you do.
1.If you choose to do the quick copy, the duplicator will analyze whether the data can or cannot be duplicated according to its capacity and location.
2.If you're copying with the NTFS format, the capacity of the target HDD must be at least 1MB bigger than the source.
Q5. Can I copy SSD HDD ?
Yes. All HDD/SSD duplicator has support copy SSD.
Q6. Why did the copy fail?
There are a few possible reasons for the copy to fail.
1. Please check if the data capacity in the source HDD has exceeded the amount in the target HDD.
2. If you are copying NTFS, the capacity of the target HDD must be at least 1MB bigger than the source HDD.
3. If the copy stops or fails during the copying process, please check if there are bad sectors in the target or source HDD.
4. If you can't find the reason, please record the operation process as detailed as possible in order to help us examine your issue. a. Briefly describe the process of how you operated the duplicator. b. Please have the model number and version available. Also please provide the HDD brand, capacity, data size, format, and partition of both the source and target HDD. c. Describe the problem. d. Please download the support form from the website, and we will help as soon as possible.
Q7. Why is the copying going slow?
There are few reasons that will cause the copying to go slow.
1. The speed limit of the HDD. You can view the speed limit by checking on the PC.
2. Please check if you placed the HDD horizontally or vertically. Due to the design of the HDD itself, any movement will slow the speed of the HDD's reading or writing.
3. If you are copying multiple HDDs simultaneously, please check if the issue if it is occurring on a few fixed targets. It might be because the connector module has been damaged by usage. You can contact your local seller to change to a new connector module or mobile rack.
Q8. Can I copy encrypted data?
As there are many encryption methods, such as software or hardware encryptions, if you cannot tell which type of encryption is used, you may need actual testing to find out. The recommended testing steps are as follow:
Please note: Before starting the test, confirm that the capacity of the target drive is at least equal to the capacity of the source drive.
STEP 1. Perform the Data Area Copy on the Duplicator
There will be several situations to consider,
S1. A green light is shown, and the copied device can be used normally. (OK)
S2. A red light shown at the beginning of replication means the machine cannot detect the device. (FAIL)
S3. A green light is displayed, meaning the copy is finished, but the device cannot be used normally. (Go to STEP 2)
S4. A red light is displayed in the process of copying, or when the copy is nearly finished. (Go to STEP 2)
STEP 2. Perform the Whole Media Copy on the Duplicator
S1. It shows a green light, and the copied device can be used normally. (OK)
S2. It shows a green light, but the copied device cannot be used normally. (FAIL)
If the device cannot be normally employed after performing the Whole Media Copy, it means that the encryption method may be set to be available only for a specific device serial number or device model information. Hence, the device cannot be used even if it is copied.
